PAYMENT INFORMATION
Payments, refunds
& returns.
The information below explains how payments are
processed and the conditions that apply when
requesting a return or refund.
01
PAYMENT METHODS
Accepted Payment Methods
We accept Visa and MasterCard. Payment can be
made using an eligible credit or debit card.
The approved order amount is charged in
connection with your purchase.
You will not be charged an amount greater than
the total approved when completing your order.
Visa
Mastercard
02
REFUND ELIGIBILITY
Refund Policy
Our refund period is up to 30 days from the
applicable purchase or delivery date, subject
to the conditions stated in this policy.
Products returned for a refund must generally
be in the same condition in which they were
received and must include the original
packaging.
03
RETURN REQUESTS
Returns & Contact Information
If you wish to return one or more purchased
products, please contact our customer service
team before sending the item back.
Our team can provide applicable return
instructions.
04
HEALTH & HYGIENE
Some opened items may
no longer qualify.
For sealed goods that are not suitable for
return due to health protection or hygiene
reasons, cancellation or return rights may no
longer apply once the goods have been unsealed
after delivery.
RETURN REQUEST / NEXT STEPS
A simple way to
start your request.
01
Contact support
Reach out before returning your product
so our team can review your request.
02
Provide order details
Include your order information and the
reason for your return request.
03
Follow instructions
Use the applicable return instructions
provided by customer support.
CUSTOMER SUPPORT
Need help with
a return?
Contact our customer support team with your
order information and the reason for your
return request so we can provide the next
steps.